Returns – Exchanges policies
Please follow this important information about our return policies (please read carefully all the information and comply with each of the points below).
If you need help to know your size or any questions about your exchange order, please contact our agents who will give you personalized advice through WhatsApp +1 305 7675506. (Monday to Friday from 9 AM to 4 PM EST)
- The garment must have the original tags and original packaging. Without exception, without this, it is not possible to make an exchange.
2. The garment must be in the same condition that we sent it to you (without cuts, loose threads, clean, etc.). The garment must be new and must not have been used.
3. The cost for returning the order and the new shipping cost must be borne by the buyer. When we receive your return, we will email you to make the payment of $9 corresponding to the shipment of the new garment.
- We make an exchange the size of the same garment that was ordered or if you like to exchange it for another reference, the new item must be the same price or a higher price, we do not refund money or credits. Remember that the garments from size 2XL and over have an extra cost of $ 3.
5. We don’t refund money.
6. We only receive purchases that have been made through our website or by phone in our FajasMyD Store in the USA.
7. you don’t need to send back the catalog and return policies that we send to you.
8. You can request a garment exchange within 30 calendar days after purchase.
9.No refund or exchange in all final sales.
If you comply with ALL return policies please return the garment to;
e-commerce FAJAS MYD
1255 West 46St # 9
Hialeah FL 33012
And send us a note with the size or reference that you want to exchange.
For any additional information, don’t hesitate to contact us.
We remind our clients that our products are considered intimate garments. The company has high-quality standards that grant the ability to accept or not garments that do not comply with the policies for the change for hygiene or care conditions.
- If the purchase was in person, you should go to any of the Fajas MyD stores.
• For guarantee purposes it is necessary to present the receipt of payment.
• The company has 3 business days to respond to their clients regarding warranty issues, considering that the days will be counted once the product is received at our facilities.
• The guarantee request is subject to an evaluation by the quality area, where it is determined if the damage caused is due to the misuse or particularity of the material. In case it is determined that it is due to the improper use of the product, the company will be exempted from the guarantee.
• Damage to the lace and hooks are not included in the warranty.
• Our product is of intimate use, therefore to make the guarantee request, the garment must be in excellent hygiene and cleanliness conditions, totally free of odors and body fluids.
• The time for the guarantee of the purchased garments is 30 business days after the invoice has been issued.
• The clothes in outlet or B type have no guarantee, since they are products that have some imperfect or are discontinued.
• We do not accept guarantees of garments modified or altered by third parties.