Returns – Exchanges policies
Please follow this important information about our return policies (please read carefully all the information and comply with each of the points below).
1. The garment must have the original tags and packaging. Without exception, without this, there is no possibility of exchange.
2. The garment must be in the same condition as when we sent it to you (i.e., no cuts, loose threads, clean, etc.). The shapewear must not be used.
3. The buyer is responsible for covering the return shipping costs as well as the shipping costs associated with the replacement garment. Upon receipt of your return, we will contact you to arrange payment of the $9 shipping fee for the replacement garment.
4. Garments purchased with discounts can only be exchanged for a different size
5. We do not issue refunds on returned items. However, exchanges or store credit are available for eligible returns
6. We accept returns only for purchases made through our website, via phone orders, or at our Fajas MyD Store located in the USA.
7. You can request a garment exchange within 30 calendar days after the purchase.
8. Final sale items can only be exchanged for size. No returns are allowed on final sale items.
If you comply with ALL return policies please return the garment to;
e-commerce FAJAS MYD
1255 West 46St # 9
Hialeah FL 33012
To facilitate the exchange process efficiently, we kindly ask you to include a note inside the return package. This note should outline the reason for your exchange request and your specific requirement. This will help us expedite the process and ensure we can meet your needs appropriately. We appreciate your cooperation and remain available for any further inquiries that may arise during the return process.
For personalized assistance regarding sizing or inquiries about your exchange order, please contact our agents via WhatsApp at (305)767-5506. Our team is available Monday to Friday, from 9 AM to 4 PM EST.
Please be advised that exchanges policies may vary for purchases made in our physical stores. If you have made a purchase at one of our stores, we recommend that you directly consult with store staff for information regarding our return, exchange, and warranty policies. Specific policies may differ from those established for online purchases
We remind our clients that our products are considered intimate garments. The company has high-quality standards that grant the ability to accept or not garments that do not comply with the policies for the change for hygiene or care conditions.